.14 Subscription Disputes.

A. A customer alleging a violation of this subtitle may file a dispute with the Commissionís Office of External Relations.

B. Upon proof of the allegations, the customerís remedy through the Office of External Relations is limited to a refund of any overcharge and any fees or penalties paid by the customer as a result of the unauthorized subscription or other violation.

C. This subtitle does not limit:

(1) The authority of the Commission under Public Utilities Article, Annotated Code of Maryland;

(2) The authority of the Attorney General to investigate violations of consumer protection or other legal requirements; or

(3) The ability of a customer to pursue other relief against a subscriber organization or other party.