A. At least 30 days prior to the effective date of any assignment or transfer of a supplier contract from one supplier to another, the suppliers shall jointly provide written notice to the customers of the supplier, the Commission, the utility and the Office of Peopleís Counsel of the assignment or transfer.
(1) Notice to Customer. The suppliers shall jointly send a letter to the customer informing them of the assignment or transfer. The letter shall include:
(a) A description of the transaction in clear and concise language including the effective date of the assignment or transfer; and
(b) Customer service contact information for the assignee.
(2) The terms and conditions of the customerís contract at the time of assignment shall remain the same for the remainder of the contract term; and
(3) The suppliers shall file a notice with the Commission, with a copy to the Office of Peopleís Counsel and the utility, of the assignment or transfer of the customer contracts and include a copy of the letter sent to customers.
B. Upon request by the Commission, the assignee shall be responsible for providing documents and records related to the assigned contracts. Records shall be maintained for a period of three years or until the contracts are expired, whichever is longer.
C. An assignment or transfer of a supplier contract from one supplier to another is not an enrollment or drop.