20.53.04.02

.02 Supplier Enrollment and Drops.

A. A supplier may enroll or drop a customer by sending the appropriate electronic enrollment or drop transaction to the utility.

B. Effective Dates. A utility shall process an electronic enrollment or drop from a supplier to be effective within 3 business days after receipt of the electronic transaction.

C. The utility shall drop a customer from its current supplier when another supplier enrolls the customer. A utility shall assign a customer who has been dropped by a supplier and not enrolled by a supplier to SOS.

D. A utility shall not be required to process more than two enrollments and two drops per customer per bill cycle.

E. A supplier may not require that a customer provide it with advance notice, written or otherwise, before the customer switches to another supplier or to SOS.