20.50.12.14

.14 Customer Perception Surveys.

A. Each utility shall perform a customer perception survey no less than every 4 years. The Commission will establish a process for determining how and by whom the surveys will be conducted.

B. The objective of the survey is to measure customer perceptions regarding the utility's reliability performance, vegetation management activities, effectiveness of customer communications, and service quality performance.

C. The first survey shall be performed by the end of calendar year 2013 and shall be included with each utility’s submittal under Regulation .02D(7)(b) of this chapter.