20.45.05.02

.02 Installation of Service.

A. Eighty-five percent of regular service orders installation shall normally be completed within 5 working days. The intervals commence with the receipt of application unless a later date is requested by the applicant.

B. Installation of local exchange regrade service shall normally be completed not later than 30 days after the customer has made application for a different class of service, except when the customer requests or accepts a later date. In the event of the utility's inability to so complete the order, the customer shall be advised as under COMAR 20.45.04.09A.

C. Appointment Met. If the utility establishes an appointment for the installation of service with the customer, the rate of appointments met may not be less than 88 percent of the total utility established appointments for single-line exchange service and 82 percent of the total utility established appointments for multi-line local exchange service per month within an entity.