20.45.04.12

.12 Intercept.

A. Sufficient information shall be provided to the caller to indicate the reason for being intercepted as well as directions to assist the caller in making his call.

B. When facilities permit, the utility shall provide, as a minimum, line intercept or the equivalent for 90 days or for the life of the directory, whichever is shorter, in each case of a customer initiated residence number change.

C. When facilities permit, the utility shall provide, as a minimum, line intercept or the equivalent for 1 year, or for the life of the directory, whichever is shorter, in each case of customer initiated business number change.

D. When facilities permit, the utility shall provide, as a minimum, line intercept or the equivalent for 1 year or the life of the directory, whichever is shorter, in each case of a company-initiated residence or business number change.

E. The utility shall, when possible, provide line intercept or the equivalent for the life of the directory, in the event of an error in omission, to intercept the customer's number listed in the former directory.