20.32.01.01

.01 Applicability.

A. This subtitle applies to all electric companies, gas companies, combination gas and electric companies, telephone companies, licensed suppliers, licensed brokers, registered CSEGS subscriber organizations, and water companies under the jurisdiction of the Public Service Commission.

B. Except for complaints initially filed under Public Utilities Article, §3-102, Annotated Code of Maryland, and COMAR 20.07.03, this subtitle governs customer disputes with utilities, which are reviewed, investigated, or resolved by the Office of External Relations within the Commission pursuant to this subtitle.