20.31.05.03

.03 Utility Service Protection Program.

A. Each utility under the jurisdiction of the Public Service Commission shall provide and administer a Utility Service Protection Program consistent with these regulations.

B. Each utility shall establish and offer its Utility Service Protection Program before November 1 of each year.

C. Before November 1 of each year, each utility shall advise customers of the availability of the Utility Service Protection Program through all of the following:

(1) Bill inserts in September and October which provide a description of the Utility Service Protection Program.

(2) Either a Customer Rights Pamphlet which includes a general summary of the Utility Service Protection Program or a separate pamphlet explaining the Utility Service Protection Program.

(3) Normal collection procedures.

(4) A letter to all electric and gas heating customers whose service was terminated since the last heating season and not reconnected. The letter should include:

(a) The provisions of the Utility Service Protection Program;

(b) The amount of the customer's arrearage;

(c) The conditions for service reconnection under Regulation .08; and

(d) Information regarding the availability and sources of assistance for which the customer may qualify.

(5) Other reasonable promotional efforts.