A. Appeal to Utility Supervisory Personnel. Each utility shall direct its personnel engaged in initial contact with an applicant for service, or customer seeking to establish or re-establish credit under the provisions of these regulations to refer the applicant or customer, at his request, to supervisory personnel for further consideration of his problem.
B. Appeal to Commission Personnel. Each utility shall further direct the supervisory personnel to inform the applicant or customer who expresses dissatisfaction with the decision of the supervisory personnel, of his right to have the problem reviewed by the Commission and shall furnish him with the business address and telephone number of the Commission.