20.25.01.07

.07 Complaints.

A. Bill and Meter Accuracy Disputes. Any dispute relating to the occupant's bill and to the accuracy of his submeter is between the owner and the occupant, and excludes the utility.

B. Complaint Procedures. Any complaint by an occupant against an owner shall be handled by the complaint agency. An occupant is not a customer of the utility. An occupant is not entitled to have complaint or other customer rights before the Commission.