14.33.02.11

.11 Information, Documentation, and Support.

A. Product support documentation provided to end-users shall be made available in nonvisually accessible alternate formats upon request, at no additional charge.

B. End-users shall have access to a description of the accessibility and compatibility features of products in nonvisually accessible alternate formats or alternate methods upon request, at no additional charge.

C. Support services for products shall accommodate the communication needs of end-users with visual disabilities.