.13 Complaints.

A. A licensee shall retain all complaint records and documentation of the investigations and corrective actions taken by the laboratory.

B. A licensee shall ensure that complaint documents include at least the:

(1) Name and organization of complainant, if applicable;

(2) Date of complaint;

(3) Details of complaint;

(4) Corrective action and resolution; and

(5) Notification of the complainant as to the resolution of the complaint.

C. A licensee shall forward all complaints to the laboratory director.