A. A licensee shall retain all complaint records and documentation of the investigations and corrective actions taken by the laboratory.
B. A licensee shall ensure that complaint documents include at least the:
(1) Name and organization of complainant, if applicable;
(2) Date of complaint;
(3) Details of complaint;
(4) Corrective action and resolution; and
(5) Notification of the complainant as to the resolution of the complaint.
C. A licensee shall forward all complaints to the laboratory director.