.13 Participant Rights.

A. The adult day care center shall provide care for participants in a manner and in an environment that maintains or enhances each participantís dignity and respect.

B. The center shall inform the participant, in a language that the participant understands, of his or her rights and all rules and regulations governing participant conduct and responsibilities while attending the program.

C. A participant of a center has the right to:

(1) Be treated with consideration, respect, and full recognition of the participant's human dignity and individuality;

(2) Receive treatment, care, and services that are adequate, appropriate, and in compliance with relevant State, local, and federal laws and regulations;

(3) Privacy;

(4) Be free from mental, verbal, sexual, and physical abuse and neglect, involuntary seclusion, and exploitation;

(5) Be free from physical and chemical restraints except as permitted in Regulation .23 of this chapter;

(6) Confidentiality;

(7) Make suggestions, complaints, or present grievances on behalf of the participants or others, to the center director, government agencies, or other individuals without threat or fear of retaliation;

(8) Receive a prompt response, through an established complaint or grievance procedure, to any complaints, suggestions, or grievances the participant may have;

(9) Have access to the procedures for making complaints to the:

(a) Local department of social services; and

(b) Office of Health Care Quality of the Department;

(10) Participate in care planning and medical treatment; and

(11) Refuse treatment after the possible consequences of refusing treatment is fully explained.