10.07.10.14

.14 Patient's Bill of Rights.

A. The home health agency shall provide each patient, client, or designated representative with a written statement affirming the agency's representatives support of a patient's bill of rights, including:

(1) Upon request, a written statement of services offered, including frequency and unit charge;

(2) Fully itemized, billing statements, including date of service and unit charge, to be made available on request of the patient;

(3) Written disclosure of its policy on uncompensated care;

(4) Upon request, information as to the identity of other health care providers with which the agency has contractual relationships, insofar as the patient's home health care is concerned;

(5) The name of the responsible person supervising the patient's home health care and the manner in which that person may be contacted during regular working hours;

B. To the extent reasonably possible, the home health agency shall provide for the patient's being consulted in the implementation of the home health care plan, including its likely outcome;

C. The home health agency shall provide for the right of the patient to refuse any portion of planned treatment without relinquishing other portions of the treatment plan, except where medical contraindications to partial treatment exist;

D. The home health agency shall provide a mechanism for the receipt and timely investigation of written complaints in which:

(1) Disruption in service may not result from the filing of a complaint;

(2) Complete files are maintained on the source, category, and disposition of the complaint;

(3) A summary report is presented to the professional advisory group at its regular meetings;

(4) A summary report is made available to the Department at least annually; and

(5) A summary report is made available for public inspection, upon request.