10.05.01.12

.12 Complaint Investigations.

A. The Secretary may inspect a facility to investigate and resolve any complaint concerning patient care and safety.

B. If the complaint concerns the performance of a health care practitioner or standards of practice, the Department shall refer the complaint to the board that licenses, certifies, or otherwise authorizes the health care practitioner to provide services under the Health Occupations Article, Annotated Code of Maryland.