Skip to Main Content
<< Back | Return to Main COMAR Search Page

12 records match your request.

FileAbstract
32.03.02.00.htm 32.03.02.00. Title 32 MARYLAND DEPARTMENT OF AGING Subtitle 03 GRANTS AND SUBSIDIES Chapter 02 Nursing Home Ombudsman Program Authority: Human Services Article, §10-213, Annotated Code of Maryland
32.03.02.01.htm 32.03.02.01. 01 Definitions.. A. In this chapter, the following terms have the meanings indicated.. B. Terms Defined.. 1) "Legal representative" means a person acting under a power of attorney, as a representative payee (unless the facility is the representative payee) or as a guardian of the person or property.2) "Local ombudsman" means the Director of the local Nursing Home Ombudsman Program.. 3) "Patient advocate" means the director of the local Nursing Home Ombudsman Program, the Director o
32.03.02.02.htm 32.03.02.02. 02 Delegation.. A. The Secretary has the authority to receive, investigate, and seek to resolve complaints concerning the operations of related institutions and the authority to make on-site visits to related institutions on his own motion, to determine if these facilities are in compliance with applicable laws, rules, and regulations.B. The Secretary may delegate the powers specified in §A of this regulation to the director of a local office on aging if:1) The local office on ag
32.03.02.03.htm 32.03.02.03. 03 Training.. A. The State ombudsman shall provide, and the local ombudsman shall participate in, the following training for local ombudsman:1) At least 14 hours of orientation to provide a working knowledge of the long-term care system and the Statewide Ombudsman Program;2) At least quarterly in-service meetings, each at least 1 day in duration;. 3) Technical assistance on a continuing, as-needed basis.. B. The local ombudsman shall provide, and the patient advocates shall parti
32.03.02.04.htm 32.03.02.04. 04 Complaint Investigation Procedures.. A. The Ombudsman Program is responsible for investigating complaints made by or on behalf of residents of related institutions concerning the provision of services to residents.B. Investigation responsibilities shall include but not be limited to:. 1) Personal contact with the resident who has made the complaint or on whose behalf the complaint was made;2) Interviews with appropriate officials and staff of the related instituti
32.03.02.05.htm 32.03.02.05. 05 Complaint Resolution.. A. After an investigation, if the patient advocate and the local ombudsman determine that the complaint has no merit, the patient advocate shall explain the situation fully to the complainant, and educate the complainant as to his rights and responsibilities.B. After an investigation, if the complaint is fully or partially verified, the patient advocate shall seek to resolve the problem.
32.03.02.06.htm 32.03.02.06. 06 Cooperation with the Maryland Department of Health.. A. The Maryland Department of Health shall designate an employee of the Division of Licensing and Certification to serve as a liaison between the Ombudsman Program and the Maryland Department of Health.B. If a local or State ombudsman has reason to believe that a related institution is in violation of any statute or regulation which is enforced by the Maryland Department of Health, and the patient advocate is unable to reso
32.03.02.07.htm 32.03.02.07. 07 Record-Keeping System.. A. The respective local and State ombudsman shall maintain records related to complaints received by or on behalf of residents of related institutions which shall include:1) Name, address, and phone number of the complainant;. 2) Name of the resident;. 3) Relationship of the complainant to the resident;. 4) Name of the facility;. 5) Nature of the complaint;. 6) Steps taken to investigate the complaint;. 7) Outcome of the investigation;.
32.03.02.08.htm 32.03.02.08. 08 Access to Medical Records.. A. A related institution shall grant access to a resident's medical record or provide a copy of a medical record to a patient advocate if:1) The patient advocate presents written authorization from the resident on whom the record is kept;. 2) In the event that the resident has been adjudicated a disabled person, the patient advocate presents written authorization from the court appointed guardian; or3) In the event that the resident has not been adj
32.03.02.09.htm 32.03.02.09. 09 Annual Review.. A. The Department of Aging shall conduct an annual review of each local ombudsman program.. B. The annual review shall be conducted to ensure local program compliance with all applicable federal and State statutes and regulations.
32.03.02.10.htm 32.03.02.10. 10 Family and Resident Council Requirements.. A. The Long Term Care Ombudsman Program shall support the organization and development of family and resident councils in nursing homes.B. Organizing a Resident or Family Council.. 1) The Ombudsman Program shall promote the development of family and resident councils in nursing homes in their local jurisdictions.2) If a nursing home does not have a resident council, the local ombudsman shall provide assistance to the residents and the
32.03.02.9999.htm 32.03.02.9999. Administrative History Effective date: May 9, 1983 (10:9 Md. R. 792) ―. Chapter recodified from COMAR 14.11.05 to COMAR 32.03.02, October 2000. Regulation .10 adopted effective February 26, 2007 (34:4 Md. R. 404).
<< Back | Return to Main COMAR Search Page