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20.75.04.00.htm 20.75.04.00. Title 20 PUBLIC SERVICE COMMISSION Subtitle 75 SERVICE SUPPLIED BY SEWAGE DISPOSAL COMPANIES Chapter 04 Customer Relations Authority: Public Utilities Article, ยง2-121 and 5-101, Annotated Code of Maryland
20.75.04.01.htm 20.75.04.01. 01 Applications for Service.. A. Applications. All applications for sewerage service should be made in writing.. B. Application Constitutes Contract. The accepted application shall constitute a contract between the company and the applicant, obligating the applicant to pay for sewerage service in accordance with the utility's tariff currently on file with the Public Service Commission, and to comply with this subtitle.C. Termination of Service. When a customer desires
20.75.04.02.htm 20.75.04.02. 02 Information for Customers.. A. System Maps or Records. Each utility shall maintain up-to-date maps, plans, or records of its entire force main and collection systems, with such other information as may be necessary to enable the utility to advise prospective customers, and others entitled to the information, as to the facilities available for serving any locality.B. Selecting Rate Schedule. Each utility shall assist the customer or prospective customer in select
20.75.04.03.htm 20.75.04.03. 03 Customer Deposits.. Each utility may require from a customer a deposit to be applied against any unpaid balance due the utility for service at the time service is terminated, in accordance with the provisions of COMAR 20.30.
20.75.04.04.htm 20.75.04.04. 04 Bill Forms.. The bill forms shall show:. A. Amount. The gross or net amount, or both, of the bill.. B. Payment Date. The date by which the customer must pay the bill in order to benefit from a discount or to avoid a penalty.C. Estimated Bill. A distinct marking to identify an estimated bill.. D. Rate Schedule. The applicable rate schedule, or identification of the applicable rate schedule. If the actual rates are not shown, the bill shall carry a statement to the e
20.75.04.05.htm 20.75.04.05. 05 Billing Records.. The utility shall retain customer billing records for the length of time necessary to permit the utility to comply with Regulation .06 of this chapter but not less than 3 years.
20.75.04.06.htm 20.75.04.06. 06 Adjustment of Bills.. When the charge for sewerage service is based on the charge for water used, and it is necessary to adjust the bill for water service, then the bill for sewerage service shall be adjusted in the same rat
20.75.04.07.htm 20.75.04.07. 07 Refusal to Serve Applicant.. A. Noncompliance with Regulations. A utility may decline to serve an applicant until he has complied with this subtitle, and any other applicable State or municipal regulations governing sewer service, and the rules of the utility on file with the Commission.B. Utility's Facilities Inadequate. A utility may decline to serve an applicant if it does not have adequate facilities to render the service applied for, or if the intended u
20.75.04.08.htm 20.75.04.08. 08 Right of Access.. The authorized agents of the utility shall have the right of access to the customer's premises, at reasonable hours, for the purpose of inspecting the customer's sewerage connections and for any other purpose which is proper and necessary in the conduct of the utility's business.
20.75.04.09.htm 20.75.04.09. 09 Identification of Employees.. Every employee, whose duties require him to enter the customer's premises, should wear a distinguishing uniform, or other insignia identifying him as an employee of the utility. The minimum requirement shall be a badge or identification card, carried on his person, certifying him as an employee of the utility authorized to enter the premises to perform necessary inspections or work.
20.75.04.10.htm 20.75.04.10. 10 Investigation of Complaints.. The utility shall investigate promptly and thoroughly any complaint concerning its charges, practices, facilities, or service.
20.75.04.11.htm 20.75.04.11. 11 Records of Complaints.. The utility shall keep such records of customer complaints as will enable it to review and analyze its procedures and actions as an aid in rendering improved service.
20.75.04.9999.htm 20.75.04.9999. Administrative History Effective date: September 1, 1965 (Order No. 55971). Regulation .03 amended effective January 23, 1981 (8:2 Md. R.117).
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