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20.70.04.00.htm 20.70.04.00. Title 20 PUBLIC SERVICE COMMISSION Subtitle 70 SERVICE SUPPLIED BY WATER COMPANIES Chapter 04 Customer Relations Authority: Public Utilities Article, ยง2-113, 2-121, and 5-101, Annotated Code of Maryland
20.70.04.01.htm 20.70.04.01. 01 Applications For Service.. A. Applications. All applications for water service should be made in writing.. B. Application Constitutes Contract. The accepted application shall constitute a contract between the company and the applicant, obligating the applicant to pay for water service in accordance with the utility's tariff currently on file with the Commission, and to comply with this subtitle.C. Termination of Service. When a customer desires to have his service term
20.70.04.02.htm 20.70.04.02. 02 Information For Customers.. A. System Maps or Records. Each utility shall maintain up-to-date maps, plans, or records of its entire transmission and distribution systems, with such other information as may be necessary to enable the utility to advise prospective customers and others entitled to the information, as to the facilities available for serving customers within its service area.B. Selecting Rate Schedule. Each utility shall assist the customer or prosp
20.70.04.03.htm 20.70.04.03. 03 Customer Deposits.. Each utility may require from a customer a deposit to be applied against any unpaid balance due the utility for service at the time service is terminated, in accordance with the provisions of COMAR 20.30.
20.70.04.04.htm 20.70.04.04. 04 Bill Forms.. The bill forms shall show:. A. Meter Reading. The reading of the meter at the end of the period for which the bill is rendered.. B. Meter Reading Date. The date on which the meter was read.. C. Units Used. The number and kind of units metered.. D. Rate Schedule. The applicable rate schedule, or identification of the applicable rate schedule. If the actual rates are not shown, the bill shall carry a statement to the effect that, on request, the applicable rate schedu
20.70.04.05.htm 20.70.04.05. 05 Billing Records.. The utility shall retain customer billing records for the length of time necessary to permit the utility to comply with Regulation .06 of this chapter, but not less than 3 years.
20.70.04.06.htm 20.70.04.06. 06 Adjustment of Bills.. A. Fast Meters. If a meter is tested and found to have over-registered more than 2 percent, the utility shall recalculate the bills for service of the last customer of record receiving service through the meter and shall make a refund if the amount of the adjustment exceeds $1. The refund shall be for the period that the customer received service through the meter, but for not more than the periods established below:1) Known Date of Error. I
20.70.04.07.htm 20.70.04.07. 07 Denial of Service Without Notice.. A. The utility may discontinue service without notice for any of the following reasons, and service may not be restored until the cause for the disconnection has been corrected:1) Hazardous Condition. For a condition on the customer's premises determined by the utility to be hazardous.2) Adverse Effect on Service. Customer's use of equipment in such a manner as to adversely affect the utility's equipment or the utility's service to others.
20.70.04.08.htm 20.70.04.08. 08 Denial of Service Requiring Notice.. A. The utility may deny service for any of the following reasons provided it has notified the customer of its intent to deny service and has allowed the customer a reasonable time in which to remove the cause for denial:1) Non-Compliance with Regulations. For violation of or non-compliance with this subtitle, or for violation of or non-compliance with the utility's rules on file with the Commission.2) Failure on Contractual
20.70.04.09.htm 20.70.04.09. 09 Insufficient Reasons for Denial of Service.. A. The following may not constitute sufficient cause for refusal of service to a present or prospective customer:1) Failure of a prior customer to pay for service at the premises to be served;. 2) Failure to pay for merchandise purchased from the utility;. 3) Failure to pay for a public utility service other than water service;. 4) Failure to pay for a different class of service;.
20.70.04.10.htm 20.70.04.10. 10 Right of Access.. The authorized agents of the utility shall have the right of access to the premises supplied with water, at reasonable hours, for the purpose of reading meters, examining fixtures and pipes, observing the manner of using water, and for any other purpose which is proper and necessary in the conduct of the utility's business.
20.70.04.11.htm 20.70.04.11. 11 Waste of Water.. A. Leakage Control. The customer should maintain his service pipe and all piping and fixtures on or in the building so that any loss of water through leakage is kept to a reasonably small amount. If the leakage becomes excessive, it may be treated as a willful waste of water.B. Willful Waste. Unnecessary or excessive use of water may be treated as a willful waste of water..
20.70.04.12.htm 20.70.04.12. 12 Investigation of Complaints.. The utility shall investigate promptly and thoroughly any complaint concerning its charges, practices, facilities, or service.
20.70.04.13.htm 20.70.04.13. 13 Records of Complaints.. The utility shall keep such records of customer complaints as will enable it to review and analyze its procedures and actions as an aid in rendering improved service.
20.70.04.14.htm 20.70.04.14. 14 Identification of Employees.. Every employee, whose duties require him to enter the customer's premises, should wear a distinguishing uniform, or other insignia identifying him as an employee of the utility. The minimum requirement shall be a badge or identification card, carried on his person, certifying him as an employee of the utility authorized to enter the premises to perform necessary inspections or work.
20.70.04.9999.htm 20.70.04.9999. Administrative History Effective date: July 1, 1968 (Order No. 57171). Regulations .03 and .06A amended effective January 23, 1981 (8:2 Md. R. 117). Regulation .09 amended effective May 10, 1993 (20:9 Md. R. 780).
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