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20.62.05.00.htm 20.62.05.00. Title 20 PUBLIC SERVICE COMMISSION Subtitle 62 COMMUNITY SOLAR ENERGY GENERATION SYSTEMS Chapter 05 Consumer Protection Authority: Public Utilities Article, §2-113, 2-121, 7-306, 7-306.1, and 7-306.2, Annotated Code of Maryland
20.62.05.01.htm 20.62.05.01. 01 Scope.. A. This chapter applies to transactions between CSEGS subscriber organizations and customers that are subscribing to a community solar energy generation system under a pilot program approved by the Commission.B. Regulations .08, .09, .14, .16, .17, .18, and .20 of this chapter do not apply to nonresidential customers.
20.62.05.02.htm 20.62.05.02. 02 Unauthorized Subscriptions.. A. No person shall subscribe a customer to a community solar energy generation system without the customer’s consent.B. A subscriber organization may not add a new charge for a new service, existing service, or service option without first obtaining consent from the customer, verifiable to the same extent and using the same methods specified under Regulation .08 of this chapter.
20.62.05.03.htm 20.62.05.03. 03 Advertising and Solicitations.. A. Advertising Permitted.. 1) A subscriber organization may advertise its services.. 2) A subscriber organization may not engage in a marketing or trade practice that is unfair, false, misleading, or deceptive.B. Marketing Disclosures.. 1) A subscriber organization’s marketing or solicitation information shall include the subscriber organization’s Maryland approval number in a clear and conspicuous manner.
20.62.05.04.htm 20.62.05.04. 04 Creditworthiness.. A subscriber organization shall apply uniform income, security deposit, and credit standards for the purpose of making a decision as to whether to offer a subscription to customers within a given class, provided that the subscriber organization may apply separate sets of uniform standards for the purpose of promoting participation by low-income and moderate income retail electric customers.
20.62.05.05.htm 20.62.05.05. 05 Geographic Marketing.. A. A subscriber organization may market services on a geographic basis.. B. A subscriber organization is not required to offer services throughout an electric company’s entire service territory.C. A subscriber organization may not refuse to provide service to a customer based on the economic character of a geographic area or the collective credit reputation of the area.
20.62.05.06.htm 20.62.05.06. 06 Discrimination Prohibited.. A. A subscriber organization may not discriminate against any customer, based wholly or partly, on race, color, creed, national origin, or gender of an applicant for service or for any arbitrary, capricious, or unfairly discriminatory reason.B. A subscriber organization may not refuse to provide service to a customer except by the application of standards that are reasonably related to the subscriber organization’s economic and business purposes.
20.62.05.07.htm 20.62.05.07. 07 Required Disclosures.. A. Contract Summary.. 1) Either prior to or at the same time as a contract for a subscription to a CSEGS is executed, a subscriber organization shall present the customer with a completed Contract Summary Disclosure using a form that is approved by the Commission.2) The customer shall initial a copy of the Contract Summary Disclosure to acknowledge receipt of the Contract Summary, and:a) If a subscription contract is completed through
20.62.05.08.htm 20.62.05.08. 08 Contracts for Customer Subscription in a Community Solar Energy Generation System.. A. Minimum Contract Requirements.. 1) A subscribing organization’s subscription contract shall contain all material terms and conditions, including:a) A plain language disclosure of the subscription, including:. i) The terms under which the pricing will be calculated over the life of the contract and a good faith estimate of the subscription price expressed as a flat monthly rate or o
20.62.05.09.htm 20.62.05.09. 09 Share Transfers and Portability.. A. A CSEGS Subscription may be transferred or assigned to a CSEGS subscriber organization or to any person or entity who qualifies to be a subscriber in the CSEGS.B. A CSEGS subscriber who desires to transfer or assign all or part of his subscription to the CSEGS subscriber organization, in its own name, or to become unsubscribed shall notify the CSEGS subscriber organization and the transfer of the subscription to the CSEGS subscribe
20.62.05.10.htm 20.62.05.10. 10 Disclosure of Subscriber Information.. A. Except as provided in COMAR 20.62.04 and §B of this regulation, a subscriber organization may not disclose energy usage or personally identifiable information about a subscriber, or a subscriber’s billing, payment, and credit information, without the subscriber’s consent.B. A subscriber organization may disclose a subscriber’s billing, payment, and credit information for the sole purpose of facilitating billing, bill c
20.62.05.11.htm 20.62.05.11. 11 Escrow of Prepaid Subscription Fees.. Subscriber funds collected by the CSEGS subscriber organization in advance of commercial operation of the CSEGS shall be held in an escrow account in a manner approved by the Commission. The escrow shall be maintained by its terms until such time as the CSEGS commences commercial operation as certified by the electric company’s acceptance of energy from the CSEGS.
20.62.05.12.htm 20.62.05.12. 12 Notice of Contract Expiration or Cancellation.. A. A CSEGS subscriber organization shall provide the customer with notice at least 30 days before expiration or cancellation of a subscription contract.B. Contents of Notice. The subscriber organization’s expiration or cancellation notice required under §A of this regulation shall include:1) Final bill payment instructions; and. 2) The toll-free telephone number and the website address of the subscriber organization and the Com
20.62.05.13.htm 20.62.05.13. 13 Assignment of Subscription Contract.. A. At least 30 days prior to the effective date of any assignment or transfer of a subscription contract from one subscriber organization to another, the subscriber organizations shall jointly provide written notice of the assignment or transfer to the customers of the subscriber organization, the Commission, the electric company, and the Office of People’s Counsel.1) Notice to Customer. The subscriber organizations shall jointly send noti
20.62.05.14.htm 20.62.05.14. 14 Subscription Disputes.. A. A customer alleging a violation of this subtitle may file a dispute with the Commission’s Office of External Relations.B. Upon proof of the allegations, the customer’s remedy through the Office of External Relations is limited to a refund of any overcharge and any fees or penalties paid by the customer as a result of the unauthorized subscription or other violation.C. This subtitle does not limit:.
20.62.05.15.htm 20.62.05.15. 15 Subscriber Organizations Responsible for the Actions of Its Agents.. A. A subscriber organization may use an agent to conduct marketing or sales activities.. B. A subscriber organization is responsible for any fraudulent, deceptive, or other unlawful marketing performed by its agent while marketing or selling subscriptions on behalf the subscriber organization.
20.62.05.16.htm 20.62.05.16. 16 Agent Qualifications and Standards.. A. A subscriber organization shall develop standards and qualifications for individuals it chooses to hire as its agents. A subscriber organization may not hire an individual that fails to meet its standards.B. A subscriber organization may not permit a person to conduct door-to-door activities until it has obtained and reviewed a criminal history record in the same manner as provided in COMAR 20.53.08.C. When a subscriber orga
20.62.05.17.htm 20.62.05.17. 17 Agent Training.. A. A subscriber organization shall ensure the training of its agents on the following subjects:. 1) Local, State and federal laws and regulations that govern marketing, telemarketing, consumer protection, and door-to-door sales as applicable to the types of marketing and jurisdiction in which the agent shall engage or operate;2) Responsible and ethical sales practices;. 3) The subscriber organization’s products and services;.
20.62.05.18.htm 20.62.05.18. 18 Agent Identification and Misrepresentation.. A. A subscriber organization shall issue an identification badge to agents to be worn and prominently displayed when conducting door-to-door activities or appearing at public events on behalf of a subscriber organization. The badge shall:1) Accurately identify the subscriber organization, its trade name, and its logo;. 2) Display the agent’s photograph;. 3) Display the agent’s full name; and.
20.62.05.19.htm 20.62.05.19. 19 Door-to-Door Sales.. A. A subscriber organization and its agents shall comply with the Maryland Door-to-Door Sales Act, local government ordinances regarding door-to-door marketing and sales activities, and any other applicable consumer protection law.B. A subscriber organization’s agent shall:. 1) Prominently display an identification badge; and. 2) Offer a business card or other material that lists:.
20.62.05.20.htm 20.62.05.20. 20 Notifications Regarding Door-to-Door Activity.. A. When a subscriber organization engages in door-to-door activity, the subscriber organization shall notify OER no later than the morning of the day that the activity begins. The notification shall include general, nonproprietary information about the activity, the period involved, and a general description of the geographical area.B. A subscriber organization shall provide the utility with general, nonproprietary information abou
20.62.05.9999.htm 20.62.05.9999. Administrative History Effective date: July 18, 2016 (43:14 Md. R. 781).
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