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20.53.08.00.htm 20.53.08.00. Title 20 PUBLIC SERVICE COMMISSION Subtitle 53 COMPETITIVE ELECTRICITY SUPPLY Chapter 08 Supplier Agent Relations Authority: Public Utilities Article, §2-113, 2-121, 5-101, 7-507, and 7-603, Annotated Code of Maryland
20.53.08.01.htm 20.53.08.01. 01 Suppliers Responsible for its Agent.. A. A supplier may use an agent to conduct marketing or sales activities.. B. A supplier is responsible for any fraudulent, deceptive, or other unlawful marketing acts performed by its agent in the conduct of marketing or sales activities on behalf of a supplier.
20.53.08.02.htm 20.53.08.02. 02 Agent Qualifications and Standards.. A. A supplier shall develop standards and qualifications for individuals it chooses to hire as its agents. A supplier may not permit an individual to be hired if an individual fails to meet its standards. The standards shall ensure to the fullest extent practicable that the agent’s qualifications, and for door-to-door agents the results of the criminal history record check, safeguard potential customers with whom the agent may make contact.
20.53.08.03.htm 20.53.08.03. 03 Agent Training.. A. A supplier shall ensure the training of its agents on the following subjects:. 1) Local, State, and federal laws and regulations that govern marketing, telemarketing, consumer protection and door-to-door sales as applicable to the types of marketing and jurisdiction in which the agent shall engage or operate;2) Responsible and ethical sales practices;. 3) The supplier’s products and services;. 4) The supplier’s rates, rate structures and payment options;.
20.53.08.04.htm 20.53.08.04. 04 Agent Identification; Misrepresentation.. A. A supplier shall issue an identification badge to agents to be worn when conducting door-to-door activities or appearing at public events on behalf of a supplier. The badge shall:1) Accurately identify the supplier, its trade name and logo;. 2) Display the agent’s photograph;. 3) Display the agent’s full name;. 4) Be prominently displayed; and. 5) Display a customer service phone number for the supplier..
20.53.08.05.htm 20.53.08.05. 05 Door-to-Door Sales.. The following provisions do not preempt the Maryland Door to Door Sales Act.. A. A supplier and its agents shall comply with state and local government ordinances regarding door-to-door marketing and sales activities.B. A supplier’s agent shall:. 1) Prominently display an identification badge; and. 2) Offer a business card or other material that lists:. a) The supplier’s name and contact information, including telephone number;.
20.53.08.06.htm 20.53.08.06. 06 Notification Regarding Door-to-Door Activity.. A. When a supplier engages in door-to-door activity, the supplier shall notify OER no later than the morning of the day that the activity begins. The notification shall include general, nonproprietary information about the activity, the period involved and a general description of the geographical area.B. A supplier shall provide the utility with general, nonproprietary information about the door-to-door activity that caused
20.53.08.9999.htm 20.53.08.9999. Administrative History Effective date: March 14, 2016 (43:5 Md. R. 387).
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