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20.53.07.00.htm 20.53.07.00. Title 20 PUBLIC SERVICE COMMISSION Subtitle 53 COMPETITIVE ELECTRICITY SUPPLY Chapter 07 Residential Customer Protection Authority: Public Utilities Article, §2-113, 2-121, 5-101, 7-507, and 7-603, Annotated Code of Maryland
20.53.07.01.htm 20.53.07.01. 01 Scope.. This chapter applies to supplier services to residential customers..
20.53.07.02.htm 20.53.07.02. 02 Disclosure of Customer Information.. A. Except as provided in §B of this regulation, a supplier may not disclose a customer's billing, payment, and credit information without the customer's consent.B. A supplier may disclose a customer's billing, payment, and credit information for the sole purpose of facilitating billing, bill collection, and credit reporting.C. A supplier shall provide a customer with a copy of the supplier's customer information privacy policy.
20.53.07.03.htm 20.53.07.03. 03 Creditworthiness.. A. A supplier may refuse to provide service based on an individual's creditworthiness.. B. A supplier shall apply uniform income, security deposit, and credit standards for the purpose of making a decision as to whether to offer a service to customers.
20.53.07.04.htm 20.53.07.04. 04 Geographic Marketing.. A. A supplier may market services on a geographic basis.. B. A supplier is not required to offer services throughout a particular utility's entire service territory.C. A supplier may not refuse to provide service to a customer based on the economic character of a geographic area or the collective credit reputation of the area.
20.53.07.05.htm 20.53.07.05. 05 Unauthorized Enrollment or Service.. A. A supplier may not enroll a customer without the customer's consent.. B. A supplier may not add a new charge for a new service, existing service, or service option without first obtaining consent from the customer, verifiable to the same extent and using the same methods specified for contracting under Regulation .08 of this chapter.C. Enrollment Disputes.. 1) A customer alleging a violation of this regulation may file a dispute wi
20.53.07.06.htm 20.53.07.06. 06 Termination.. A. Except as provided under §B of this regulation, a utility may not terminate service for failure of a customer to pay supplier charges.B. If a utility purchases the receivables of a supplier under COMAR 20.53.05.03, the purchased supplier receivables become utility charges for the purpose of termination of service under COMAR 20.31.
20.53.07.07.htm 20.53.07.07. 07 Advertising and Solicitations.. A. Advertising Permitted.. 1) A supplier may advertise its services.. 2) A supplier may not engage in a marketing or trade practice that is unfair, false, misleading, or deceptive.B. Disclosures.. 1) All supplier marketing or solicitation information, including that used by its agents or employees, shall include the supplier’s Maryland license number in a clear and conspicuous manner.2) If a price is quoted, the following statements are required:.
20.53.07.08.htm 20.53.07.08. 08 Supplier Contracts.. A. Minimum Contract Requirements.. 1) Only a person licensed under COMAR 20.51 may execute an electricity supply contract with a customer.2) A supplier contract shall contain all material terms and conditions, including:. a) A list and description of the contract services;. b) A statement of minimum use requirements, if any;. c) A description of any time-of-use restrictions, including the time of day or season;. d) A clear and concise pr
20.53.07.09.htm 20.53.07.09. 09 Customer Disclosure.. A. Price Information.. 1) The supplier’s price description for service shall include, but not be limited to, all fixed and variable components.2) When an electricity supplier compares the supplier's price to the price a customer would pay for utility electric commodity service, the electric commodity services price is the standard offer service price offered in the electric utility territory where the supplier's service is to be provided.
20.53.07.10.htm 20.53.07.10. 10 Notice of Contract Expiration or Cancellation.. A. Notice. A supplier shall provide the customer with notice at least 30 days before expiration or cancellation of a supply contract.B. Contents of Notice. The supplier's expiration or cancellation notice required under §A of this regulation shall include:1) Final bill payment instructions;. 2) A statement informing the customer that, unless the customer selects a new service provider, cancellation of the contract
20.53.07.11.htm 20.53.07.11. 11 Rescission Period.. A supplier is not required to offer a contract rescission period except where required by law..
20.53.07.12.htm 20.53.07.12. 12 Assignment of Contract.. A. At least 30 days prior to the effective date of any assignment or transfer of a supplier contract from one supplier to another, the suppliers shall jointly provide written notice to the customers of the supplier, the Commission, the utility and the Office of People’s Counsel of the assignment or transfer.1) Notice to Customer. The suppliers shall jointly send a letter to the customer informing them of the assignment or transfer. The letter shall includ
20.53.07.13.htm 20.53.07.13. 13 Notice of Change in Rate.. A. When a customer’s rate changes, a supplier shall make available to a customer his or her rate for the next billing period:1) The rate shall be made available at least 12 days prior to close of the customer’s billing period;2) The rate shall be made available in a clear, easy to access format prescribed by the supplier;. 3) The supplier shall promptly provide the customer written directions on how to access the rate:. a) At the time of contracting;.
20.53.07.9999.htm 20.53.07.9999. Administrative History Effective date: June 20, 2008 (35:11 Md. R. 1043). Regulation .05 amended effective March 14, 2016 (43:5 Md. R. 386). Regulation .07B, C amended effective March 14, 2016 (43:5 Md. R. 386). Regulation .08 amended effective March 14, 2016 (43:5 Md. R. 386). Regulation .09A amended effective March 14, 2016 (43:5 Md. R. 386). Regulation .10A amended effective March 14, 2016 (43:5 Md. R. 386). Regulation .10C amended effective April 6, 2009 (36:7 Md. R. 527).
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