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20.53.04.00.htm 20.53.04.00. Title 20 PUBLIC SERVICE COMMISSION Subtitle 53 COMPETITIVE ELECTRICITY SUPPLY Chapter 04 Transfers of Service Authority: Public Utilities Article, §2-113, 2-121, 5-101, 7-507, and 7-603, Annotated Code of Maryland
20.53.04.01.htm 20.53.04.01. 01 Scope.. This chapter applies to customers switching from competitive supply service to another supplier or SOS.
20.53.04.02.htm 20.53.04.02. 02 Supplier Enrollment and Drops.. A. A supplier may enroll or drop a customer by sending the appropriate electronic enrollment or drop transaction to the utility.B. Effective Dates. A utility shall process an electronic enrollment or drop from a supplier to be effective within 3 business days after receipt of the electronic transaction.C. The utility shall drop a customer from its current supplier when another supplier enrolls the customer. A utility shall as
20.53.04.03.htm 20.53.04.03. 03 Transaction Error Handling.. A. This regulation applies to enrollment or drop transaction errors that are identified not later than 2 business days after the transaction is initiated by a supplier.B. A supplier shall notify a utility of a drop error or enrollment error by an electronic cancel transaction not later than 2 business days after the enrollment or drop is initiated by the supplier.C. A utility shall process an electronic cancel transaction under §B of thi
20.53.04.04.htm 20.53.04.04. 04 Customer Initiated Drops.. A. Customer Cancellation.. 1) A customer that wants to cancel a supplier contract shall first attempt to cancel the contract according to the terms of the contract.2) If a customer attempts to cancel a contract by contacting the utility first, the utility shall direct the customer to contact the supplier through the means detailed in the supplier contract, terms and conditions or may direct the customer to contact the supplier through
20.53.04.9999.htm 20.53.04.9999. Administrative History Effective date: July 1, 2005 (31:26 Md. R. 1865) ―. Regulations .01―03, Consumer Disclosure, repealed and new Regulations .01―04, Transfers of Service adopted effective June 20, 2008 (35:11 Md. R. 1043) ―Chapter revised effective March 14, 2016 (43:5 Md. R. 386).
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