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20.50.04.00.htm 20.50.04.00. Title 20 PUBLIC SERVICE COMMISSION Subtitle 50 SERVICE SUPPLIED BY ELECTRIC COMPANIES Chapter 04 Customer Relations Authority: Public Utility Companies Article, §2-113, 2-121, 4-202, 5-101, 7-203, and 7-305, Annotated Code of Maryland
20.50.04.01.htm 20.50.04.01. 01 Information for Customers.. A. System Maps or Records. Each utility shall maintain up-to-date maps, plans, or records of its entire transmission and distribution system, with such other information as may be necessary to enable the utility to advise prospective customers, and others entitled to the information, as to the facilities available for serving a locality.B. Selecting Rate Schedule. Each utility shall assist the customer or prospective customer in select
20.50.04.01-1.htm 20.50.04.01-1. 01-1 Application for Service.. A. A utility may accept either written or verbal applications for service. Each verbal application for service shall be promptly confirmed in writing by the utility. A utility may require an applicant to sign and return a copy of the written confirmation. The application shall include the:1) Name, address, home and work telephone numbers, and employer of the customer of record;. 2) Address of the premises for which electric service is requested;.
20.50.04.01-2.htm 20.50.04.01-2. 01-2 Denial of Application for Residential Service.. A. Payment of Outstanding Bills.. 1) Except as prohibited by State or federal law, a utility may refuse to provide service for a former customer unless the customer has paid, or has made satisfactory arrangements to pay, any outstanding bill, or undisputed portion of a disputed bill, for prior residential service.2) A utility may not refuse service to a customer for nonpayment of an outstanding bill that is over
20.50.04.02.htm 20.50.04.02. 02 Customer Deposits.. Each utility may require from a customer a deposit to be applied against any unpaid balance due the utility for service at the time service is terminated, in accordance with the provisions of Subtitle 30 of this title.
20.50.04.03.htm 20.50.04.03. 03 Bill Forms.. A. The bill forms shall show:. 1) The readings of all meters used for billing purposes at the end of the period for which the bill is rendered;2) The meter reading date;. 3) The number and kind of units metered;. 4) The applicable rate schedule, including any seasonal or time differential in base rates for the billing period in which the differential is applicable, or identification of the applicable rate schedule;5) Any State or local surcharges;.
20.50.04.04.htm 20.50.04.04. 04 Billing Records.. A. Retention of Records. The utility shall retain customer billing records for the length of time necessary to permit the utility to comply with Regulation .05, of this chapter, but not less than 3 years.B. Records For Demand Charge Customers. Records for customers whose billing includes a separate charge for a measured demand shall show:1) KWH meter reading;. 2) KWH consumption;. 3) KW meter reading;. 4) KW measured demand;. 5) KW billing demand;.
20.50.04.05.htm 20.50.04.05. 05 Adjustment of Bills.. A. Fast Meters. Whenever a meter is tested and found to have over-registered more than 2 percent, the utility shall recalculate the bills for service of the last customer of record receiving service through the meter and shall make a refund if the amount of the adjustment exceeds $1. The refund shall be for the period that the customer received service through the meter, but for not more than the periods established below:1) Known Date of Error. I
20.50.04.06.htm 20.50.04.06. 06―08 Repealed..
20.50.04.09.htm 20.50.04.09. 09 Customer Wiring.. If local authorities require an inspection of a customer's wiring, the utility may not provide a customer with new or upgraded electric service until the inspecting authority certifies that the wiring conforms to the applicable code.
20.50.04.10.htm 20.50.04.10. 10 Investigation of Complaints.. The utility shall investigate promptly and thoroughly any complaint concerning its charges, practices, facilities, or service.
20.50.04.11.htm 20.50.04.11. 11 Records of Complaints.. The utility shall keep such records of customer complaints as will enable it to review and analyze its procedures and actions as an aid in rendering improved service.
20.50.04.9999.htm 20.50.04.9999. Administrative History Effective date: May 22, 1942 (Order No. 38330). Chapter revised effective May 18, 1960 (Order No. 54348) ―. Chapter revised effective June 1, 1965 (Order No. 55819). Regulation .01D amended effective September 21, 2009 (36:19 Md. R. 1438). Regulation .01-1 adopted effective November 18, 1985 (12:23 Md. R. 2224) amended effective July 28, 1986 (13:15 Md. R. 1736)Regulation .01-2 adopted effective April 21, 1986 (13:8 Md. R. 904) amended
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