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20.32.01.00.htm 20.32.01.00. Title 20 PUBLIC SERVICE COMMISSION Subtitle 32 DISPUTE PROCEDURES Chapter 01 Dispute Regulations Authority: Public Utilities Article, §2-112, 2-113, 2-121, and 3-102, Annotated Code of Maryland
20.32.01.01.htm 20.32.01.01. 01 Applicability.. A. This subtitle applies to all electric companies, gas companies, combination gas and electric companies, telephone companies, licensed suppliers, licensed brokers, registered CSEGS subscriber organizations, and water companies under the jurisdiction of the Public Service Commission.B. Except for complaints initially filed under Public Utilities Article, §3-102, Annotated Code of Maryland, and COMAR 20.07.03, this subtitle governs customer disputes with u
20.32.01.02.htm 20.32.01.02. 02 Definitions.. A. In this subtitle, the following terms have the meanings indicated.. B. Terms Defined.. 1) "Commission" means the Public Service Commission of Maryland.. 2) “Community Solar energy generating system” or “CSEGS” has the meaning stated in Public Utilities Article, §7-306.2, Annotated Code of Maryland.3) “Customer” means any person, association, partnership, corporation, or governmental agency who has applied for utility service, in whose name a uti
20.32.01.03.htm 20.32.01.03. 03 Inquiry to Utility.. A. A customer shall initially submit any inquiry or dispute directly to a utility, supplier, or a subscriber organization for resolution.B. A utility, supplier, or subscriber organization shall investigate a customer dispute or inquiry, and propose a resolution of the dispute to the customer or report its findings to the customer. In responding to a customer inquiry about price and service, a utility may provide information about its SOS and Sales service ra
20.32.01.04.htm 20.32.01.04. 04 Inquiry to Public Service Commission.. A. If a customer disputes a utility’s, a supplier’s, or a Subscriber organization’s determination under Regulation .03 of this chapter, the customer may submit an inquiry to the Commission within 7 days of receipt of the determination.B. If a customer contacts the Commission or its staff before contacting the utility, the supplier, or the subscriber organization, the customer shall be advised of Regulation .03 of this chapter and r
20.32.01.9999.htm 20.32.01.9999. Administrative History Effective date: August 6, 1990 (17:15 Md. R. 1862). Regulation .01A amended effective March 14, 2016 (43:5 Md. R. 386) July 18, 2016 (43:14 Md. R. 780). Regulation .01B amended effective June 15, 1998 (25:12 Md. R. 948). Regulation .02B amended effective June 15, 1998 (25:12 Md. R. 948) March 14, 2016 (43:5 Md. R. 386) July 18, 2016 (43:14 Md. R. 780)Regulation .03A, B amended effective March 14, 2016 (43:5 Md. R. 386) July 18, 2016 (43:14 Md. R. 780)
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