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20.31.01.00.htm 20.31.01.00. Title 20 PUBLIC SERVICE COMMISSION Subtitle 31 TERMINATIONS OF SERVICE Chapter 01 General Regulations Authority: Public Utilities Article, §2-113, 2-121, 5-101, and 7-307, Annotated Code of Maryland
20.31.01.01.htm 20.31.01.01. 01 Applicability.. A. This subtitle applies to all electric utilities, gas utilities, and combination electric and gas utilities, as defined in this subtitle, under the jurisdiction of the Public Service Commission.B. COMAR 20.31.02, 20.31.03, and 20.32.01 govern all terminations of electric service, gas service, or both, as the case may be, where the service, in whole or in part, is for use in a dwelling unit or units, except for those terminations governed by COMAR 20.31.05.
20.31.01.02.htm 20.31.01.02. 02 Definitions.. A. In this subtitle, the following terms have the meanings indicated.. B. Terms Defined.. 1) “Certified nurse practitioner” means an individual certified by the State Board of Nursing under COMAR 10.27.07.2) "Commission" means the Public Service Commission of Maryland.. 3) "Customer" means a person receiving service from a utility, in whose name the account is maintained, for use in the premises.4) "Disputed bill" means a bill which is the subje
20.31.01.03.htm 20.31.01.03. 03 Customer Responsibilities.. A. Upon receiving a notice of termination, any customer may notify the utility either before the date on which the termination is scheduled or within 14 days of receiving the notice, whichever occurs first, that he or an occupant of the premises is elderly, handicapped, seriously ill, or relies upon life-support equipment. The customer shall obtain any necessary certification of status and shall inform the utility of this occupant's name and addr
20.31.01.04.htm 20.31.01.04. 04 Utility Responsibilities.. A. A utility may terminate electric or gas service, or both, in accordance with the provisions of this subtitle. However, the utility shall use its discretion in unusual circumstances, including a situation involving a master-metered building, and may not terminate service if it has or is presented with reasonable grounds to believe that termination will endanger human health, life, or safety.B. This subtitle contains minimum requirements, an
20.31.01.05.htm 20.31.01.05. 05 Service Reconnection Charge.. If a utility terminates service to a customer in compliance with this subtitle, and the customer requests reconnection, he shall be liable for the charge for reconnection of service contained in the utility's tariffs and the past-due amount except as provided in COMAR 20.31.05 of this subtitle.
20.31.01.06.htm 20.31.01.06. 06 Termination Policy Statement.. A. Each utility shall include a termination policy statement as a separately identified part of the Customer Rights Pamphlet required by COMAR 20.30.04 Customers' Rights Pamphlet.B. This statement shall include, at a minimum, the following information:. 1) The permissible grounds for termination of service;. 2) A statement of the procedures for terminating and reconnecting a customer's service;.
20.31.01.07.htm 20.31.01.07. 07 Third-Party Notification.. A. Each utility shall inform its customers of the availability of third-party notification, by which the customer can designate a third person to receive notices of termination of service in addition to the customer. The third party designated and notified in accordance with these regulations is not liable for the account of the customer.B. The designated third party may initiate appropriate action to prevent termination of the customer's service.
20.31.01.08.htm 20.31.01.08. 08 Alternate Payment Plans.. A. Except as provided under §D of this regulation, if a low income customer is unable to pay the charges for service, the utility shall in good faith attempt to negotiate a reasonable alternate payment plan.B. Except as provided under §A and D of this regulation, if a customer is unable to pay the charges for service, the utility may in good faith attempt to negotiate a reasonable alternate payment plan.C. For purposes of this regulation, "alternate pay
20.31.01.9999.htm 20.31.01.9999. Administrative History Effective date: October 12, 1981 (8:20 Md. R. 1637). Regulations .01B, .05, and .06B amended effective October 22, 1984 (11:21 Md. R. 1815). Regulation .01 amended effective August 6, 1990 (17:15 Md. R. 1862). Regulation .02B amended as an emergency provision effective January 1, 2003 (30:5 Md. R. 364) amended permanently effective January 20, 2003 (30:1 Md. R. 28)Regulation .02B amended as an emergency provision effective February 18, 20
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