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20.30.04.00.htm 20.30.04.00. Title 20 PUBLIC SERVICE COMMISSION Subtitle 30 CUSTOMER DEPOSITS, LATE PAYMENT CHARGES, AND CUSTOMERS' RIGHTS PAMPHLET Chapter 04 Customers' Rights Pamphlet Authority: Public Utilities Article, §2-113, 2-121, and 5-101, Annotated Code of Maryland
20.30.04.01.htm 20.30.04.01. 01 Customers' Rights Pamphlet.. Each gas, electric and combination gas and electric utility shall prepare a pamphlet in accordance with this chapter, subject to the Commission's approval, summarizing the rights and responsibilities of their customers, consistent with the utilities' tariff provisions and the Commission's regulations.
20.30.04.02.htm 20.30.04.02. 02 Contents of Pamphlet.. The pamphlet shall contain, at a minimum, a statement or description of the following information:. A. Service application procedures including a provision permitting more than one individual in a dwelling unit to request classification as a customer and to be listed on the service account;B. Billing procedures, including the late payment charges;. C. Methods for customers to verify billing accuracy;.
20.30.04.03.htm 20.30.04.03. 03 Delivery to Customer.. This pamphlet shall:. A. Be mailed or, at the option of the utility and upon request by the customer, delivered by electronic means to each customer of the utility once each year during the month of August, September, or October;B. Be delivered or mailed to each new customer of the utility when the new customer initiates service;C. Be available at all times upon request; and.
20.30.04.9999.htm 20.30.04.9999. Administrative History Effective date: June 30, 1976 (Order No. 61848). Regulations .01―03 amended effective January 18, 1982 (9:1 Md. R. 24). Regulation .02 amended effective October 22, 1984 (11:21 Md. R. 1815) November 18, 1985 (12:23 Md. R. 2224) June 27, 1988 (15:13 Md. R. 1558) June 15, 1998 (25:12 Md. R. 948) March 18, 2002 (29:5 Md. R. 505)Regulation .03A amended effective September 21, 2009 (36:19 Md. R. 1438).
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