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20.30.01.00.htm 20.30.01.00. Title 20 PUBLIC SERVICE COMMISSION Subtitle 30 CUSTOMER DEPOSITS, LATE PAYMENT CHARGES, AND CUSTOMERS' RIGHTS PAMPHLET Chapter 01 Nonresidential Customer Deposits Authority: Public Utilities Article, §2-113, 2-121, 4-503(a) 5-101, and 5-105, Annotated Code of Maryland
20.30.01.01.htm 20.30.01.01. 01 Declaration of Public Policy.. A. The Public Service Commission of Maryland, in these regulations referred to as the "Commission" declares that it is in the public interest for each utility to administer fairly and without discrimination a reasonable policy reflected by written regulations, in accordance with these regulations, which will permit an applicant for permanent nonresidential service to establish, or an existing nonresidential customer to reestablish, credit with th
20.30.01.02.htm 20.30.01.02. 02 Establishment of Credit.. A. A utility may require each applicant for nonresidential service to establish credit in compliance with the methods and procedures listed in §B of this regulation.B. Methods of Establishing Credit.. 1) In order to establish credit, a utility may require an applicant for nonresidential service to demonstrate good paying habits by showing that the applicant:a) Was a customer of a Maryland utility for at least 12 months within the preceding 2 years;.
20.30.01.03.htm 20.30.01.03. 03 Reestablishment of Credit.. A. A utility may require an applicant for service who is a present or former nonresidential customer of that utility to reestablish credit under Regulation .02 of this chapter at the time of application if one of the following exists:1) Customer owes an outstanding bill for a prior nonresidential service;. 2) Customer's nonresidential account has been terminated by the utility within the last 12 months of prior service for nonpayment of a bill;
20.30.01.03-1.htm 20.30.01.03-1. 03-1 Denial of Service.. A. Except as prohibited by State or federal law, a utility may refuse to connect or may disconnect service for a former nonresidential customer unless the customer has paid or made satisfactory arrangements to pay any outstanding bill, or undisputed portion of a disputed bill, for prior nonresidential service.B. A utility may not refuse service to a customer for nonpayment of an outstanding bill that is over 7 years old, unless the:
20.30.01.04.htm 20.30.01.04. 04 Deposit.. A. Amount of Deposit. The deposit required by the utility may not be less than $5, and it may not be more than the maximum estimated charge for service for two consecutive billing periods, or 90 days, whichever is less, or as may reasonably be required by the utility in cases involving service for short periods or special occasions.B. Payment of Deposit. If requested by the applicant, the utility shall provide some means by which a deposit amount of $100
20.30.01.05.htm 20.30.01.05. 05 Refund of Deposit.. A. Discontinuance of Service. Upon discontinuance of service, the utility, within 45 days, shall automatically refund the customer's deposit plus accrued interest, or the balance, if any, in excess of the unpaid bills including any penalties assessed for service furnished by the utility. A transfer of service from one premises to another within the service area of the utility may not be deemed a discontinuance of service within the meaning of the
20.30.01.05-1.htm 20.30.01.05-1. 05-1 Use of Deposit.. A utility may apply a nonresidential customer deposit plus accrued interest, first against any unpaid balance due the utility for nonresidential service as determined by the final bill issued to the customer, and then against any unpaid balance due the utility on any other nonresidential account of that customer.
20.30.01.06.htm 20.30.01.06. 06 Appeal by Applicant or Customer.. A. Appeal to Utility Supervisory Personnel. Each utility shall direct its personnel engaged in initial contact with an applicant for service, or customer seeking to establish or reestablish credit under the provisions of these regulations, to refer the applicant or customer, at his request, to supervisory personnel for further consideration of his problem.B. Appeal to Commission Personnel. Each utility shall further direct this s
20.30.01.07.htm 20.30.01.07. 07 Information to Customers.. Each utility, upon request, shall furnish a copy of these regulations to the applicant for service or customer from whom a deposit is required. This copy shall contain the name, address, and telephone number of the Commission.
20.30.01.9999.htm 20.30.01.9999. Administrative History Effective date: January 26, 1979 (6:2 Md. R. 75). Regulations .02 and .03 repealed effective November 18, 1985 (12:23 Md. R. 2221). Regulations .02, .03, .03-1, and .05-1 adopted effective November 18, 1985 (12:23 Md. R. 2221). Regulation .03-1 amended effective May 10, 1993 (20:9 Md. R. 779). Regulation .04D amended effective November 18, 1985 (12:23 Md. R. 2221) March 1, 1993 (20:4 Md. R. 372)
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