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14.35.06.00.htm 14.35.06.00. Title 14 INDEPENDENT AGENCIES Subtitle 35 MARYLAND HEALTH BENEFIT EXCHANGE Chapter 06 Exchange Consumer Services Center Authority: Insurance Article, ยง31-106(c)1)iv) Annotated Code of Maryland
14.35.06.01.htm 14.35.06.01. 01 Exchange Call Center.. The Exchange shall:. A. Maintain a consumer services call center at least during normal business hours;. B. Operate its consumer services call center as a triage device to handle or properly refer consumers' questions or complaints; andC. Provide a consumer with information about how to use the consumer services call center to obtain information and assistance when appropriate.
14.35.06.9999.htm 14.35.06.9999. Administrative History Effective date: April 15, 2013 (40:7 Md. R. 612).
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